Shipping, Returns & Refunds Policies

Return & Refund Policy

Last Updated on May 1, 2024

Thank you for shopping at LegendTone.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns located in detail below.

The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• "Company" (referred to as either "Company", "We", "Us" or "Our" in this Disclaimer) refers to LegendTone.com

• "Goods" refers to the items offered for sale on the Service.

• "Orders" means a request by You to purchase Goods from Us.

• "Service" refers to the Website.

• "Website" refers to LegendTone.com, accessible from www.legendtone.com

• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: Contact Us

• By sending us an email: info@legendtone.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns & Acceptance

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

• The Goods are in the original packaging and condition

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• The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which are not in the original condition sold or were damaged by You or a third party carrier.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

To return, please follow the steps below:

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1) Contact Us using our Contact Us form on our website and select "Return Product(s)"

 We will acknowledge and reply to your request with instructions and the location(s) to send your return. This will also include a return ID or number to identify your return.

2) Place all original product(s), labels and instructions into their original packaging. Once complete, place the return into an acceptable shipping box or padded envelope to ensure no damage. Seal appropriately.

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3) Ship using Your preferred service or carrier. You are responsible for the costs and risks of using Your carrier of choice.

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail or carrier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate or card will be mailed to You OR may be applied to your account on Our website.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. You may contact them for details, as appropriate.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: Contact Us

By sending us an email: info@legendtone.com